SHIPPING/ORDERS

Do you ship Internationally?

Our products available for purchase online from www.questnutrition.com can only be shipped to the US.

International customers, please check out the list of online retailers and distributors to purchase locally.
International Distributors
Don’t see your country? Contact us at (888)-212-0601 or email us at support@questnutrition.com.

How to track my order?

U.S. customers can track an order by logging into your questnutrition.com account and clicking your most recent order! You also may use the tracking # from your confirmation email and go to www.fedex.com/us/track/ to track your package.

My order says "Pending." What does that mean?

When your order says pending, it means your order has been received and is in process at our facilities.

My order says "Complete." What does that mean?

When your order says complete, it means your order has been charged, packed and shipped! You will receive a confirmation email with a tracking number you can use to track your package at www.fedex.com/us/track/

How much is shipping?
FREE Standard Delivery on Orders Over $65
Orders are shipped via FedEx and other premium carriers for the 48 contiguous states and via U.S. Postal Service Priority Mail for Alaska and Hawaii.
For Standard Delivery
Orders Up to $64.99
$9.99
$65.00-$199.99
FREE*
$200.00 and Over
Will Be Provided at Checkout
For Alaska and Hawaii
Add $8.00
Free Shipping Policy
You will receive FREE Shipping on all orders over $65. Alaska and Hawaii surcharges and fees still apply. Free shipping is only valid on orders shipping to one address.
By what time should Overnight Orders be placed?
Orders with Overnight delivery must be placed before 8:00AM PST.
Can you deliver to PO boxes?

We sure can! However, for P.O. boxes we do not ship coated bars (Birthday Cake Bar and Hero Bar) during the summer months. Also, currently we are unable to ship Pizza to PO Boxes. Please allow 2-4 weeks for delivery to a P.O. box address.

What are the benefits of Auto Delivery?

Quest offers a discount of 10% when you set up a recurring auto-delivery subscription. (This does not apply to tax and shipping.) U.S. customers can order as little as 1 bar or up to 12 boxes of bars per month! You have two auto-ship options: every 4 weeks or every 8 weeks. Shipping cost for each delivery will be a flat rate of $4.95.

What is the return policy?

We want you to be completely satisfied with your order from Quest Nutrition. If you aren’t satisfied with your purchase for any reason, contact us at support@questnutrition.com for a hassle-free refund or replacement. All we ask in return is that you provide your proof of purchase, or advise when we can pick up the remaining product and we will ensure you receive your refund or replacement right away!

At Quest we like to demonstrate integrity in everything we do and want our customers to be happy with our products. If you are not 100% satisfied with your purchase please contact us by phone, 888-212-0601 or email, support@questnutrition.com.

We handle returns on a case by case basis and promise to make it right. Please have your order number or proof of purchase available to help expedite your request.

How to do a return

Please contact us as soon as possible with your concern and we will send you a return shipping label. Remember to include your original packing slip with the return.
Mail the return package to:
Quest Nutrition, LLC
Attn: Consumer Engagement
777 Aviation Blvd. Suite 100
El Segundo, CA, 90245
Your return is complete!

How do I cancel my order?

Please contact us immediately at (888)-212-0601 or via Chat on www.questnutrition.com to ensure we cancel your order as quickly as possible.

How do I change my address on an existing order?

Please contact us immediately at (888)-212-0601 or via Chat on www.questnutrition.com to ensure we change your address as quickly as possible.

How can I change an existing order?

Please contact us immediately at (888)-212-0601 and we will be able to change your order for you!

International Distributors
Country Website Link
Australia www.questnutrition.com.au/
Austria www.margaritella.com
Belgium www.xxlnutrition.com/nl/nld
www.bodyenfitshop.nl
Belorussia by.fooddirect.asia/quest-nutrition
Brazil www.gsnsuplementos.com.br/marcas/quest-nutrition/
Canada www.supplementscanada.com
www.supplementsource.ca
China https://quest.tmall.hk/
Colombia www.questcolombia.com
Denmark www.gymgrossisten.com
Dominican Republic www.fortexintl.com
questbarrd
Estonia www.bakernutrition.lv
Finland www.foodie.fi
www.verkkokauppa.com
shop.fitbear.com
France www.toutelanutrition.com
www.nutridiscount.fr
Germany www.muskelmacher-shop.de
www.sportnahrung-engel.de
Great Britain www.discount-supplements.co.uk
Hong Kong store.epicmma.com
www.vitarevolution.com
India www.vitaminplanet.in/brand/quest-nutrition
Indonesia www.planetsuplemen.co.id
Ireland http://www.hpnutrition.ie
Italy www.vitamincenter.it
Jordan www.firstnutrition.com
Kazakhstan kz.fooddirect.asia/quest-nutrition
Korea www.ople.com
Latvia www.bakernutrition.lv
Lebanon www.firstnutrition.com
Libya www.firstnutrition.com
Lithuania www.bakernutrition.lv
Malaysia my.fooddirect.asia/quest-nutrition
nutritiondepot.com.my
Mexico www.fitnesstown.com.mx
Netherlands xxlnutrition.com/nl/nld
www.bodyenfitshop.nl
New Zealand www.questnutrition.com.au/
Norway www.sportsnutrition.no
Puerto Rico Email Tonics Distribution Corp
Qatar www.sporter.com/brands/snacks-more/quest-nutrition.html
Russia www.questproteinbar.ru
Singapore www.nutritiondepot.com.sg
South Africa www.bolus.co.za/product-category/quest-nutrition/
Sweden www.mmsports.se
Switzerland www.powerfood.ch/de/marken/quest-nutrition/
Thailand www.nutritiondepot.co.th
Tunisia www.firstnutrition.com
United Arab Emirates www.sporter.com/brands/snacks-more/quest-nutrition.htmln
Vietnam www.nutritiondepot.vn

PRODUCT RELATED QUESTIONS

Where can I purchase Quest Hero Bars?

Quest Hero Bars are available at the following retailers:

State/Region Retailer
Nationwide GNC
Nationwide Vitamin Shoppe
East Coast Wegman's
New England Cape Cod Nutrition
Arizona Hi Health
Arizona Power Nutrition
California Lindberg Nutrition
California OC Discount Nutrition
California Sunrise Natural Foods
Colorado Boulder Chill
Florida Nutritional Power
Indiana Health Spot
New York Natural Body
Texas Total Nutrition
Washington Emerald City Smoothie
Do your products contain Nuts

All Quest Protein Bars contain tree nuts and/or peanut ingredients. Please refer to our product label for specific allergens present in the Protein Bar.

Allergen management is a critical component of our food safety program. We developed an Allergen Control Plan to minimize allergenic foods and ingredients in products for which they are not intended.

However, all Quest Bars are made in a facility with peanut/tree nut-containing products and they may be produced on a piece of equipment where peanuts/tree nuts have been processed.
While we follow federal guidelines to ensure that our machines and equipment are properly cleansed and tested to prevent cross-contamination, we do not recommend those with severe peanut/tree nut allergies consume our products.

The nuts per bar are as follows:
- Almonds and Peanuts: Banana Nut Muffin
- Almonds and Cashews: Coconut Cashew
- Almonds and Peanuts: PB & J, Peanut Butter Supreme
- Peanuts Only: Chocolate Peanut Butter
- Almonds Only: Apple Pie, Chocolate Brownie, Chocolate Chip Cookie Dough, Cinnamon Roll, Cookies & Cream, Double Chocolate Chunk, Lemon Cream Pie, Mixed Berry Bliss, , Strawberry Cheesecake, Vanilla Almond Crunch, White Chocolate Raspberry, S'mores, Mint Chocolate Chunk

Sucralose

We use sucralose in our bars for a number of reasons. It’s a versatile sweetener with a sweetness profile very close to sugar, it bakes incredibly well and has a sterling safety reputation. There have been over 100 studies on sucralose that state it’s extremely safe for humans! Sucralose has the following benefits:

- It’s up to 600% as sweet as sugar, so you don’t need to use a lot of it.
- It’s non-cariogenic – meaning it won’t cause tooth decay.
- 85% of sucralose isn’t absorbed in your digestive tract.
- The 15% that your body does absorb can’t bioaccumulate so it doesn’t stay in your system.
- Only a very small percentage (2%-3%) of eaten sucralose ends up in your bloodstream, meaning it won’t cause an insulin spike.
- Sucralose doesn’t pass the blood-brain barrier, so you get the sweet taste without the hyperactivity and sleep difficulties that come from consumer sugar.

Click here for more information on what happens in your body when you eat sucralose.

How to make a protein shake?

We are SO excited that you are going to #cheatclean with our Quest Protein Powders! We recommend you blend or shake by first adding 1-2 cups of cold water (8-16 ounces), followed by 1 scoop or 1 packet of Quest Protein Powder™, and to round out the creamy taste add a few cubes of ice. Blend or shake for 30 seconds and enjoy! Feel free to check out this Quest Video for more ideas.

How are Net Carbs calculated?

After fiber and sugar-alcohol subtraction, each Quest Bar contains 4 to 7 grams of net carbs.
Most low-carbohydrate experts agree that subtracting the grams of “true fiber” and sugar alcohol from the total grams of carbohydrates determines the true amount of digestible carbohydrate in foods.

Total Carbohydrate - Fiber - Sugar Alcohols = Active Carbs (a.k.a. Net Carbs)

Tortilla Chips
  1. Are the Tortilla Chips Fried?

    To make sure that we keep to our mission to create the food you crave work for you, and not against you, our chips are baked and never fried.

  2. How many Chips per bag?

    Each bag will be according to the declared weight on the label and while the number chips will vary due to the variations in chip size, exact number of chips will too vary but an approximate number of chips per bag is 15-25.

  3. Do Quest Chips work well with dips?

    We offer robustly flavored, protein packed chips and not the simple, salted tortilla chip that people typically use for dipping. It's not the first thing we would recommend. It'd be like dipping a nacho cheese chip into nacho cheese!

  4. Do you recommend certain dips/have any recipes available?

    We don't have any recommendations

  5. Will these be available in larger size bags in the future?

    Possibility exists but there are no plans for larger size bags at this at the moment.

  6. Why did we use added sugar if this is something Quest does not do for other products?

    In order to create a flavor profile that is savory and craveable, we use a minuscule amount of added sugars in the seasoning for our Ranch flavored tortilla chips. We strive to avoid sugars at all costs, but in order to provide a flavor that lives up to the Quest profile, we opted to approve this recipe as the amount of added sugars is trivial. For reference, there is more naturally-occurring sugar in the blueberries in our Blueberry Muffin Quest Bar than an entire bag of Ranch chips.

Pizza
  1. How are Quest® Thin Crust Pizzas different from other frozen pizzas?

    Unlike other pizzas, Quest® Thin Crust Pizza has a special crust, made with a dairy protein base. We’ve essentially swapped the carbs typically found in pizza crust with protein. As a result, it’s a high protein, low net carb pizza that doesn’t compromise on taste!

  2. How do I prepare a Quest® Thin Crust frozen pizza?

    Preheat oven to 400 degrees Fahrenheit. Keep pizza frozen during preheat. Remove pizza from the box, discard the freshness wrap and cardboard tray. Place frozen pizza on a baking sheet and bake for 19-22 minutes, or until cheese is completely melted and starting to brown. Take pizza out of the oven. Let stand for 3 minutes before enjoying! For a crispier crust, follow the same instructions, but place frozen pizza directly on the middle wire rack.

    For food safety and quality, pizza must be cooked thoroughly to 165 degrees Fahrenheit. Do not allow pizza to thaw. Do not eat pizza without cooking. Pizza is done when crust bottom is golden brown and cheese is melted and starting to brown.

    As ovens may vary, cooking times may need to be adjusted.

  3. Are your products allergen-free?

    Quest® Thin Crust Pizzas are made with dairy/milk. Dairy is the only allergen used in production for this product. The product is soy and nut-free. Our Quest® pizza is processed in a facility that also processes egg, fish, milk, tree nut, peanuts, shellfish, soy and wheat.

  4. Do you use sugar in your pizza sauce?

    There is no added sugar in our Quest® Thin Crust pizzas. All sugar in the product comes from the natural properties of the ingredients used.

  5. Where can I find Quest® Thin Crust Pizza?

    4-Cheese and Uncured Pepperoni are available at most Target stores nationwide, excluding Alaska and Hawaii. Supreme can be found at select Target stores. Target does not have store locations in Puerto Rico or Guam. All products can also be purchased directly from QuestNutrition.com with a minimum order of 6 pizzas per flavor.

  6. Where do you ship?

    Quest® Thin Crust Pizzas can be shipped to any physical residential or business address in the contiguous US. We do not ship to PO Box addresses. Unfortunately, we do not ship internationally or to Alaska, Hawaii, Puerto Rico or Guam at this time. Please make sure that you are available to pick up your order within a few hours of delivery to ensure that it stays fresh. Place immediately in the freezer upon receipt. Pizza is not shipped Friday through Sunday.

  7. Can I order less than one case or a mixed case of different flavors?

    The cost of safely shipping frozen pizza is expensive, so we require a minimum of one case (6 pizzas) per flavor per order. If you want to try just a single pizza first, then we recommend purchasing at your local Target store.

  8. How do I track my package?

    An email confirmation will be sent after the order is processed and shipped for you to track its delivery.

  9. How long will it take to receive my pizzas?

    Once the order is confirmed, it will be shipped for delivery within 7-10 business days. Please refer to the order confirmation for a tracking number to more accurately track your order. Additionally, please make sure that you are at home to pick up your order within a few hours of delivery to ensure that it stays fresh. Place immediately in the freezer upon receipt.

  10. Do you deliver on weekends?

    At this time, Quest® pizza can only be delivered during business days.

  11. Do you accept returns?

    We want you to be completely satisfied with your order from Quest Nutrition. If you aren’t satisfied with your purchase for any reason, contact us at support@questnutrition.com for a hassle-free refund or replacement. All we ask in return is that you provide your proof of purchase, or advise when we can pick up the remaining product and we will ensure you receive your refund or replacement right away!

    At Quest we like to demonstrate integrity in everything we do and want our customers to be happy with our products. If you are not 100% satisfied with your purchase please contact us by phone, 888-212-0601 or email, support@questnutrition.com.

    We handle returns on a case by case basis and promise to make it right. Please have your order number or proof of purchase available to help expedite your request.

    How to do a return

    Please contact us as soon as possible with your concern and we will send you a return shipping label. Remember to include your original packing slip with the return.
    Mail the return package to:
    Quest Nutrition, LLC
    Attn: Consumer Engagement
    777 Aviation Blvd. Suite 100
    El Segundo, CA, 90245
    Your return is complete!

OTHER QUESTIONS

Do you store my Credit Card information on your website?

We don’t actually store the Credit Card info (CC). The information (CC) is stored with our credit card processor. When the customer uses a stored card, we only pass a unique identifier to the processor telling them which card we are trying to use.