FAQ

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store locator

Who Should I contact?

If you know the extension of the person

If you know the extension of the person you are trying to reach, please call our front desk at (562) 272-0180.

Our Customer Support Team

Please call our customer support team should you have a question, comment, or concern at (888) 212 – 0601. You can also email us at support@questnutrition.com or live chat with us! Our hours are from 6 AM – 6 PM PST

Shipping and Delivery

How much is your standard shipping?

Currently our standard shipping for orders $64.99 and below is $9.99. Any order between $65 and $199 qualifies for free shipping.

Do you offer free shipping?

Customers automatically qualify for free shipping if their order is between $65 and $199!

Do you ship to Alaska and/or Hawaii?

Yes! We ship to both Alaska and Hawaii. Please be advised that there is an additional $8 shipping fee to ship to those places.

Do you ship internationally?

Currently, we do not ship internationally on QN.com. However, you can find our products on Amazon, bodybuilding.com, and vitaminshoppe.com which all have international shipping options.

Do you ship to PO Boxes and APO Address?

Yes! We ship to both, PO Boxes, and APO addresses! Please be sure to select “FedEx Smart Post” as your shipping method to ensure that your package arrives at your PO Box.

How do I track my order?

An email will be sent to you automatically once your order is on its way to you. Didn’t get the email? Contact our support team for further assistance.

What’s your return policy?

We offer 100% satisfaction guarantee on our products. If you require a refund or want to swap out one flavor for another, please contact our support team. We’ll find a way to help you out!

International Distributors

Manage My Account

Subscribe and Save

Log in to your account to add/remove items from your auto delivery, change the frequency of your shipment, or update your billing information.

Can I cancel an order?

If you need to cancel an order, please contact our support team immediately at (888) 212 – 0601.

Making Changes to an Existing Order
How can I update my shipping address?

If you placed an order and need to update the shipping address, please contact our support team at (888) 212 -0601.

Can I add or remove an item from an order I just placed?

No. Once an order has been placed, we cannot add or remove an item. Please call our support team at (888) 212 – 0601 should you have any addition questions regarding making item changes to your order.

Promos and Perks

Subscribe and Save Program

With Subscribe & Save, you will receive a 10% discount off the list price on all eligible products. Standard shipping rates apply on auto-deliveries. There are no commitments, obligations, or fees and you can cancel a subscription at any time.

Newsletter
Unsubscribe

Wish to no longer receive updates? Please use the ‘unsubscribe’ button at the bottom of the most recent Quest email you’ve received. Please contact our support team at support@questnutrition.com should you have any further questions, comments, or concerns.