SHIPPING/ORDERS

Do you ship Internationally?

Our products available for purchase online from www.questnutrition.com can only be shipped to the US.

International customers, please check out the list of online retailers and distributors to purchase locally.
International Distributors
Don’t see your country? Contact us at (888)-212-0601 or email us at support@questnutrition.com.

How to track my order?

U.S. customers can track an order by logging into your questnutrition.com account and clicking your most recent order! You also may use the tracking # from your confirmation email and go to www.fedex.com/us/track/ to track your package.

My order says "Pending." What does that mean?

When your order says pending, it means your order has been received and is in process at our facilities.

My order says "Complete." What does that mean?

When your order says complete, it means your order has been charged, packed and shipped! You will receive a confirmation email with a tracking number you can use to track your package at www.fedex.com/us/track/

How much is shipping?

- Shipping within the U.S. (excluding HI & AK and Puerto Rico) is a $4.95 flat rate.

Country Order Type Rate
United States First Order * Free Shipping With WORKOUT code
US Mainland Flat rate, all orders and size $4.95 (FedEX)
Alaska Vary per order size and weight Rate will calculate at checkout
Hawaii Vary per order size and weight Rate will calculate at checkout
Armed Forces Flat rate, all orders and size $4.95 (FedEX)

* Must be logged into account in order for WORKOUT code to apply. If you do not have an account, please create one!

Hero Bars are the newest addition to the Quest Family.

Hero Bars are coated in chocolate and, as a result, are sensitive to heat. To ensure that the Hero Bar arrives to your home fresh and perfect for your enjoyment, it will be shipped using a cold packaging during warmer summer months. Due to this, shipping options in certain parts of the U.S. may be limited to "2 day" or "overnight" shipping only. The cold packaging fee as well and total shipping cost will be calculated and shown at checkout, based upon your address.

These fees only apply to Quest Hero Bars. Shipping deadlines are as follows:

Order Day Order Time Pack/Ship Day Est Earliest Delivery Day Est Latest Delivery Day
MON Before 11:00AM Pacific MON TUE WED
MON After 11:00AM Pacific TUE WED THU
TUE Before 11:00AM Pacific WED THU FRI
TUE After 11:00AM Pacific WED THU FRI
WED Before 11:00AM Pacific WED THU FRI
WED After 11:00AM Pacific MON TUE WED
THU All Day MON TUE WED
FRI All Day MON TUE WED
SAT All Day MON TUE WED
SUN All Day MON TUE WED

A list of retailers that carry the Quest Hero Bars can also be found here.

By what time should Overnight Orders be placed?
Orders with Overnight delivery must be placed before 8:00AM PST.
Can you deliver to PO boxes?

We sure can! However, for P.O. boxes we do use FedEx SmartPost, which can take longer than standard shipping! With that in mind, please allow 2-4 weeks for delivery to a P.O. box address.

What are the benefits of Auto Delivery?

Quest offers a discount of 10% when you set up a recurring auto-delivery subscription. (This does not apply to tax and shipping.) U.S. customers can order as little as 1 bar or up to 12 boxes of bars per month! You have two auto-ship options: every 4 weeks or every 8 weeks. Shipping cost for each delivery will be a flat rate of $4.95.

What is the return policy?

We want you to be completely satisfied with your order from Quest Nutrition. If you aren’t satisfied with your purchase for any reason, contact us at support@questnutrition.com for a hassle-free refund or replacement. All we ask in return is that you provide your proof of purchase, or advise when we can pick up the remaining product and we will ensure you receive your refund or replacement right away!

How do I cancel my order?

Please contact us immediately at (888)-212-0601 or via Chat on www.questnutrition.com to ensure we cancel your order as quickly as possible.

How do I change my address on an existing order?

Please contact us immediately at (888)-212-0601 or via Chat on www.questnutrition.com to ensure we change your address as quickly as possible.

How can I change an existing order?

Please contact us immediately at (888)-212-0601 and we will be able to change your order for you!

International Distributors
Country Website Link
Australia www.questnutrition.com.au/
Austria www.margaritella.com
Belgium www.xxlnutrition.com/nl/nld
www.bodyenfitshop.nl
Belorussia by.fooddirect.asia/quest-nutrition
Brazil www.gsnsuplementos.com.br/marcas/quest-nutrition/
Canada www.supplementscanada.com
www.supplementsource.ca
China https://quest.tmall.hk/
Colombia www.questcolombia.com
Denmark www.gymgrossisten.com
Dominican Republic www.fortexintl.com
questbarrd
Estonia www.bakernutrition.lv
Finland www.foodie.fi
www.verkkokauppa.com
shop.fitbear.com
France www.toutelanutrition.com
www.nutridiscount.fr
Germany www.muskelmacher-shop.de
www.sportnahrung-engel.de
Great Britain www.discount-supplements.co.uk
Hong Kong store.epicmma.com
www.vitarevolution.com
India www.vitaminplanet.in/brand/quest-nutrition
Indonesia www.planetsuplemen.co.id
Ireland http://www.hpnutrition.ie
Italy www.vitamincenter.it
Kazakhstan kz.fooddirect.asia/quest-nutrition
Korea www.ople.com
Latvia www.bakernutrition.lv
Lithuania www.bakernutrition.lv
Malaysia my.fooddirect.asia/quest-nutrition
nutritiondepot.com.my
Mexico www.fitnesstown.com.mx
Netherlands xxlnutrition.com/nl/nld
www.bodyenfitshop.nl
New Zealand www.questnutrition.com.au/
Norway www.sportsnutrition.no
Puerto Rico Email Tonics Distribution Corp
Qatar www.sporter.com/brands/snacks-more/quest-nutrition.html
Russia www.questproteinbar.ru
Singapore www.nutritiondepot.com.sg
South Africa www.bolus.co.za/product-category/quest-nutrition/
Sweden www.mmsports.se
Switzerland www.powerfood.ch/de/marken/quest-nutrition/
Thailand www.nutritiondepot.co.th
United Arab Emirates www.sporter.com/brands/snacks-more/quest-nutrition.htmln
Vietnam www.nutritiondepot.vn

PRODUCT RELATED QUESTIONS

Where can I purchase Quest Hero Bars?

Quest Hero Bars are available at the following retailers:

State/Region Retailer
Nationwide GNC
Nationwide Vitamin Shoppe
East Coast Wegman's
New England Cape Cod Nutrition
Arizona Hi Health
Arizona Power Nutrition
California Lindberg Nutrition
California OC Discount Nutrition
California Sunrise Natural Foods
Colorado Boulder Chill
Florida Nutritional Power
Indiana Health Spot
New York Natural Body
Texas Total Nutrition
Washington Emerald City Smoothie
Do your products contain Nuts

All Quest Protein Bars contain tree nuts and/or peanut ingredients. Please refer to our product label for specific allergens present in the Protein Bar.

Allergen management is a critical component of our food safety program. We developed an Allergen Control Plan to minimize allergenic foods and ingredients in products for which they are not intended.

However, all Quest Bars are made in a facility with peanut/tree nut-containing products and they may be produced on a piece of equipment where peanuts/tree nuts have been processed.
While we follow federal guidelines to ensure that our machines and equipment are properly cleansed and tested to prevent cross-contamination, we do not recommend those with severe peanut/tree nut allergies consume our products.

The nuts per bar are as follows:
- Almonds and Peanuts: Banana Nut Muffin
- Almonds and Cashews: Coconut Cashew
- Almonds and Peanuts: PB & J, Peanut Butter Supreme
- Peanuts Only: Chocolate Peanut Butter
- Almonds Only: Apple Pie, Chocolate Brownie, Chocolate Chip Cookie Dough, Cinnamon Roll, Cookies & Cream, Double Chocolate Chunk, Lemon Cream Pie, Mixed Berry Bliss, , Strawberry Cheesecake, Vanilla Almond Crunch, White Chocolate Raspberry, S'mores, Mint Chocolate Chunk

Sucralose

We use sucralose in our bars for a number of reasons. It’s a versatile sweetener with a sweetness profile very close to sugar, it bakes incredibly well and has a sterling safety reputation. There have been over 100 studies on sucralose that state it’s extremely safe for humans! Sucralose has the following benefits:

- It’s up to 600% as sweet as sugar, so you don’t need to use a lot of it.
- It’s non-cariogenic – meaning it won’t cause tooth decay.
- 85% of sucralose isn’t absorbed in your digestive tract.
- The 15% that your body does absorb can’t bioaccumulate so it doesn’t stay in your system.
- Only a very small percentage (2%-3%) of eaten sucralose ends up in your bloodstream, meaning it won’t cause an insulin spike.
- Sucralose doesn’t pass the blood-brain barrier, so you get the sweet taste without the hyperactivity and sleep difficulties that come from consumer sugar.

Click here for more information on what happens in your body when you eat sucralose.

How to make a protein shake?

We are SO excited that you are going to #cheatclean with our Quest Protein Powders! We recommend you blend or shake by first adding 1-2 cups of cold water (8-16 ounces), followed by 1 scoop or 1 packet of Quest Protein Powder™, and to round out the creamy taste add a few cubes of ice. Blend or shake for 30 seconds and enjoy! Feel free to check out this Quest Video for more ideas.

How are Net Carbs calculated?

After fiber and sugar-alcohol subtraction, each Quest Bar contains 4 to 7 grams of net carbs.
Most low-carbohydrate experts agree that subtracting the grams of “true fiber” and sugar alcohol from the total grams of carbohydrates determines the true amount of digestible carbohydrate in foods.

Total Carbohydrate - Fiber - Sugar Alcohols = Active Carbs (a.k.a. Net Carbs)

OTHER QUESTIONS

Do you store my Credit Card information on your website?

We don’t actually store the Credit Card info (CC). The information (CC) is stored with our credit card processor. When the customer uses a stored card, we only pass a unique identifier to the processor telling them which card we are trying to use.

Ambassador/Sponsorship

We’re always searching for the best and brightest Quest fans to join our ambassador program! Please email support@questnutrition.com for more details!

Events

If you are interested in Quest attending one of your events in a professional capacity, please email support@questnutrition.com with a small brief on what kind of a presence you’d like us to have (samples, Quest crew, booth, etc.).

Wholesale/International

Please contact our Wholesale Team who will provide you with any information you might need by filling out the Contact form at the following link:
http://www.questnutrition.com/contact-us/

Select “Wholesale” for subject.

You may also reach Wholesale by calling our Toll-Free number: 855-518-7837.

Email address: wholesale@questnutrition.com

Athlete Relationships

If you think you’ve got the right spirit to work with Quest, please email support@questnutrition.com!

Careers

Please CLICK HERE to view and apply to our current openings. You may also take a look at our Careers Page at www.questnutrition.com/careers for more information.

Internships

We offer internship opportunities FOR CREDIT ONLY on a quarterly basis: Summer (June – Aug, 8 weeks), Fall (Sept – Dec, 12 weeks), Winter (Jan – March, 12 weeks) and Spring (March – June, 12 weks). Please CLICK HERE to view and apply to our current openings. You may also take a look at our Careers Page at www.questnutrition.com/careers for more information.