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Quest Nutrition, click to go to the home page
  1. Shipping/Orders

    Do you ship Internationally?
    Where can I find Quest products outside of the US?
    How to track my order?
    My order says "Pending." What does that mean?
    My order says "Complete." What does that mean?
    How much is shipping?
    Can you deliver to PO boxes?
    What are the benefits of Auto Delivery?
    What is the return policy?
    How do I cancel my order?
    How do I change my address on an existing order?
    How can I change an existing order?

  2. Product Related Questions

    Where can I purchase Quest Hero Bars?
    Do your products contain Nuts?
    Sucralose?
    How to make a protein shake?
    How are Net Carbs calculated?

  3. Other Questions

    Ambassador/Sponsorship
    Events
    Wholesale/International
    Athlete Relationships
    What is Quest Labs
    Careers
    Internships

  1. Do you ship internationally?

    Our products available for purchase online from www.questnutrition.com can only be shipped to the US.

    International customers, please check out the list of online retailers and distributors to purchase locally.
    International Distributors
    Don’t see your country? Contact us at (888)-212-0601 or email us at [email protected]

  2. How to track my order?

    U.S. customers can track an order by logging into your questnutrition.com account and clicking your most recent order! You also may use the tracking # from your confirmation email and go to www.fedex.com/us/track/ to track your package.

  3. My order says "Pending." What does that mean?

    When your order says pending, it means your order has been received and is in process at our facilities.

  4. My order says "Complete." What does that mean?

    When your order says complete, it means your order has been charged, packed and shipped! You will receive a confirmation email with a tracking number you can use to track your package at www.fedex.com/us/track/

  5. How much is shipping?

    - Shipping within the U.S. (excluding HI & AK and Puerto Rico) is a $4.95 flat rate.

    Country Order Type Rate
    United States First Order * Free Shipping With WORKOUT code
    US Mainland Flat rate, all orders and size $4.95 (FedEX)
    Alaska Vary per order size and weight Rate will calculate at checkout
    Hawaii Vary per order size and weight Rate will calculate at checkout
    Armed Forces Flat rate, all orders and size $4.95 (FedEX)

    * Must be logged into account in order for WORKOUT code to apply. If you do not have an account, please create one!

    Hero Bars are the newest addition to the Quest Family.

    Hero Bars are coated in chocolate and, as a result, are sensitive to heat. To ensure that the Hero Bar arrives to your home fresh and perfect for your enjoyment, it will be shipped using a cold packaging during warmer summer months. Due to this, shipping options in certain parts of the U.S. may be limited to "2 day" or "overnight" shipping only. The cold packaging fee as well and total shipping cost will be calculated and shown at checkout, based upon your address.

    These fees only apply to Quest Hero Bars. Shipping deadlines are as follows:

    Order Day Order Time Pack/Ship Day Est Earliest Delivery Day Est Latest Delivery Day
    MON Before 11:00AM Pacific MON TUE WED
    MON After 11:00AM Pacific TUE WED THU
    TUE Before 11:00AM Pacific WED THU FRI
    TUE After 11:00AM Pacific WED THU FRI
    WED Before 11:00AM Pacific WED THU FRI
    WED After 11:00AM Pacific MON TUE WED
    THU All Day MON TUE WED
    FRI All Day MON TUE WED
    SAT All Day MON TUE WED
    SUN All Day MON TUE WED

    A list of retailers that carry the Quest Hero Bars can also be found here.

  6. Can you deliver to PO boxes?

    We sure can! However, for P.O. boxes we do use FedEx SmartPost, which can take longer than standard shipping! With that in mind, please allow 2-4 weeks for delivery to a P.O. box address.

  7. What are the benefits of Auto Delivery?

    Quest offers a discount of 10% when you set up a recurring auto-delivery subscription. (This does not apply to tax and shipping.) U.S. customers can order as little as 1 bar or up to 12 boxes of bars per month! You have two auto-ship options: every 4 weeks or every 8 weeks. Shipping cost for each delivery will be a flat rate of $4.95.

  8. What is the return policy?

    We want you to be completely satisfied with your order from Quest Nutrition. If you aren’t satisfied with your purchase for any reason, contact us at [email protected] for a hassle-free refund or replacement. All we ask in return is that you provide your proof of purchase, or advise when we can pick up the remaining product and we will ensure you receive your refund or replacement right away!

  9. How do I cancel my order?

    Please contact us immediately at (888)-212-0601 or via Chat on www.questnutrition.com to ensure we cancel your order as quickly as possible.

  10. How do I change my address on an existing order?

    Please contact us immediately at (888)-212-0601 or via Chat on www.questnutrition.com to ensure we change your address as quickly as possible.

  11. How can I change an existing order?

    Please contact us immediately at (888)-212-0601 and we will be able to change your order for you!

  12. International Distributors
    Country Website Link
    Australia www.questnutrition.com.au/
    Austria www.margaritella.com
    Belgium www.xxlnutrition.com/nl/nld
    www.bodyenfitshop.nl
    Belorussia by.fooddirect.asia/quest-nutrition
    Brazil www.gsnsuplementos.com.br/marcas/quest-nutrition/
    Canada www.supplementscanada.com
    www.supplementsource.ca
    China https://quest.tmall.hk/
    Colombia www.questcolombia.com
    Denmark www.gymgrossisten.com
    Dominican Republic www.fortexintl.com
    questbarrd
    Estonia www.bakernutrition.lv
    Finland www.foodie.fi
    www.verkkokauppa.com
    shop.fitbear.com
    France www.toutelanutrition.com
    www.nutridiscount.fr
    Germany www.muskelmacher-shop.de
    www.sportnahrung-engel.de
    Great Britain www.discount-supplements.co.uk
    Hong Kong store.epicmma.com
    www.vitarevolution.com
    India www.vitaminplanet.in/brand/quest-nutrition
    Indonesia www.planetsuplemen.co.id
    Ireland http://www.hpnutrition.ie
    Italy www.vitamincenter.it
    Kazakhstan kz.fooddirect.asia/quest-nutrition
    Korea www.ople.com
    Latvia www.bakernutrition.lv
    Lithuania www.bakernutrition.lv
    Malaysia my.fooddirect.asia/quest-nutrition
    nutritiondepot.com.my
    Mexico www.fitnesstown.com.mx
    Netherlands xxlnutrition.com/nl/nld
    www.bodyenfitshop.nl
    New Zealand www.questnutrition.com.au/
    Norway www.sportsnutrition.no
    Qatar www.sporter.com/brands/snacks-more/quest-nutrition.html
    Russia www.questproteinbar.ru
    Singapore www.nutritiondepot.com.sg
    South Africa www.bolus.co.za/product-category/quest-nutrition/
    Sweden www.mmsports.se
    Switzerland www.powerfood.ch/de/marken/quest-nutrition/
    Thailand www.nutritiondepot.co.th
    United Arab Emirates www.sporter.com/brands/snacks-more/quest-nutrition.htmln
    Vietnam www.nutritiondepot.vn
  1. Where can I purchase Quest Hero Bars?

    Quest Hero Bars are available at the following retailers:

    State/Region Retailer
    Nationwide GNC
    Nationwide Vitamin Shoppe
    East Coast Wegman's
    New England Cape Cod Nutrition
    Arizona Hi Health
    Arizona Power Nutrition
    California Lindberg Nutrition
    California OC Discount Nutrition
    California Sunrise Natural Foods
    Colorado Boulder Chill
    Florida Nutritional Power
    Indiana Health Spot
    New York Natural Body
    Texas Total Nutrition
    Washington Emerald City Smoothie

  2. Do your products contain Nuts

    All Quest Protein Bars contain tree nuts and/or peanut ingredients. Please refer to our product label for specific allergens present in the Protein Bar.

    Allergen management is a critical component of our food safety program. We developed an Allergen Control Plan to minimize allergenic foods and ingredients in products for which they are not intended.

    However, all Quest Bars are made in a facility with peanut/tree nut-containing products and they may be produced on a piece of equipment where peanuts/tree nuts have been processed.
    While we follow federal guidelines to ensure that our machines and equipment are properly cleansed and tested to prevent cross-contamination, we do not recommend those with severe peanut/tree nut allergies consume our products.

    The nuts per bar are as follows:
    - Almonds and Peanuts: Banana Nut Muffin
    - Almonds and Cashews: Coconut Cashew
    - Almonds and Peanuts: PB & J, Peanut Butter Supreme
    - Peanuts Only: Chocolate Peanut Butter
    - Almonds Only: Apple Pie, Chocolate Brownie, Chocolate Chip Cookie Dough, Cinnamon Roll, Cookies & Cream, Double Chocolate Chunk, Lemon Cream Pie, Mixed Berry Bliss, , Strawberry Cheesecake, Vanilla Almond Crunch, White Chocolate Raspberry, S'mores, Mint Chocolate Chunk

  3. Sucralose

    We use sucralose in our bars for a number of reasons. It’s a versatile sweetener with a sweetness profile very close to sugar, it bakes incredibly well and has a sterling safety reputation. There have been over 100 studies on sucralose that state it’s extremely safe for humans! Sucralose has the following benefits:

    - It’s up to 600% as sweet as sugar, so you don’t need to use a lot of it.
    - It’s non-cariogenic – meaning it won’t cause tooth decay.
    - 85% of sucralose isn’t absorbed in your digestive tract.
    - The 15% that your body does absorb can’t bioaccumulate so it doesn’t stay in your system.
    - Only a very small percentage (2%-3%) of eaten sucralose ends up in your bloodstream, meaning it won’t cause an insulin spike.
    - Sucralose doesn’t pass the blood-brain barrier, so you get the sweet taste without the hyperactivity and sleep difficulties that come from consumer sugar.

    Click here for more information on what happens in your body when you eat sucralose.

  4. How to make a protein shake

    We are SO excited that you are going to #cheatclean with our Quest Protein Powders! We recommend you blend or shake by first adding 1-2 cups of cold water (8-16 ounces), followed by 1 scoop or 1 packet of Quest Protein Powder™, and to round out the creamy taste add a few cubes of ice. Blend or shake for 30 seconds and enjoy! Feel free to check out this Quest Video for more ideas.

  5. How are Net Carbs calculated?

    After fiber and sugar-alcohol subtraction, each Quest Bar contains 4 to 7 grams of net carbs.
    Most low-carbohydrate experts agree that subtracting the grams of “true fiber” and sugar alcohol from the total grams of carbohydrates determines the true amount of digestible carbohydrate in foods.

    Total Carbohydrate - Fiber - Sugar Alcohols = Active Carbs (a.k.a. Net Carbs)

  1. Do you store my Credit Card information on your website?

    We don’t actually store the Credit Card info (CC). The information (CC) is stored with our credit card processor. When the customer uses a stored card, we only pass a unique identifier to the processor telling them which card we are trying to use.

  2. Ambassador/Sponsorship

    We’re always searching for the best and brightest Quest fans to join our ambassador program! Please email [email protected] for more details!

  3. Events

    If you are interested in Quest attending one of your events in a professional capacity, please email [email protected] with a small brief on what kind of a presence you’d like us to have (samples, Quest crew, booth, etc.).

  4. Wholesale/International

    Please contact our Wholesale Team who will provide you with any information you might need by filling out the Contact form at the following link:
    http://www.questnutrition.com/contact-us/

    Select “Wholesale” for subject.

    You may also reach Wholesale by calling our Toll-Free number: 855-518-7837.

    Email address: [email protected]

  5. Athlete Relationships

    If you think you’ve got the right spirit to work with Quest, please email [email protected]!

  6. What is Quest Labs

    Quest Labs is an exclusive, advance purchase community where members get to help shape the future of food. If you’re a member of Quest Labs, you get access to all the latest, innovative Quest creations before anyone else. Your feedback on the Quest Labs forums will have the power to influence which products get released to the general public. For more information, visit www.questnutrition.com/questlabs!

  7. Careers

    Please CLICK HERE to view and apply to our current openings. You may also take a look at our Careers Page at www.questnutrition.com/careers for more information.

  8. Internships

    We offer internship opportunities FOR CREDIT ONLY on a quarterly basis: Summer (June – Aug, 8 weeks), Fall (Sept – Dec, 12 weeks), Winter (Jan – March, 12 weeks) and Spring (March – June, 12 weks). Please CLICK HERE to view and apply to our current openings. You may also take a look at our Careers Page at www.questnutrition.com/careers for more information.